TMB NetBank Privacy Policy

Thank you for visiting our application. This privacy policy regulates how personal information can be used by Trust Merchant Bank S.A (TMB). To preserve the confidentiality of all information you provide to TMB, we maintain the following privacy principles:

• TMB shall use personal information to provide you with better customer services and products.
• TMB organization, staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations.
• TMB collects personal information that we believe to be relevant and required to understand your financial needs and to conduct our business.
• We maintain strict security systems designed to prevent unauthorized access to your personal information by anyone, including our staff.
• TMB may be required from time to time to disclose your personal information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.

Data Security

• At Trust Merchant Bank SA (hereinafter referred to as 'the Bank'), security is our top priority and we always strive to ensure that your personal data shall be protected against unauthorized or accidental access. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data with us.
• Our web servers are protected behind "firewalls" and our systems are monitored to prevent any unauthorized access. We will not send personal information to you by ordinary email. As the security of ordinary email cannot be guaranteed, you should only send email to us using the secure email facility on our website.
• All practical steps shall be taken to ensure that personal data will not be kept longer than necessary and that the Bank will comply with all statutory and regulatory requirements concerning the retention of personally identifiable information.

Security Assurance

• TMB and its customers shall play an important role in protecting against online fraud. You should be careful that your bank account details including your User ID and/or Password are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorized use of it. Do not share your User ID and/or password or allow access or use of it by others. TMB endeavors to put in place high standards of security to protect your interests.
• You should safeguard your unique User ID and Password by keeping it secret and confidential. Never write them down or share these details with anyone. In the event that you think and or know your User ID and/or password has been disclosed to a third party, is lost or stolen and unauthorized transactions may have been conducted, you are responsible to inform us immediately.

Contact Us

If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below: